Conflict Prevention

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Alignment between words and deeds builds trust

Assumptions lead to trouble

At home and in families

Best solutions begin with self

Categorical Judgment

Causes of conflict, and cures

Change or accept

Come to the meeting!

Conflict Mediation Basics

Conflict Prevention, Management and Resolution

Conflict resolution steps

Contain disagreement

Craig’s Ground Rules for Conflict Resolution

Don’t just do something, sit there!


Good deeds and Mr. Goodbars

Here’s What I Heard

How to handle rule-breaking

How to handle when someone walks out

How to prevent conflict – Build Shared Understanding

How to Talk to an Adversary, with Respect

How to Untangle a Conflict

If you don’t have a stake, get out of the way

Interests rather than positions

Leaders hold secrets

Learn about somebody different

Let a small group resolve it

Let people change plans

Listen to your enemies

Lose now, win later

Make amends

Morality as agreed

My first thought is probably not my best


Our interests

Outside issues

Principles to Help Groups in Conflict

Putting people in boxes is not okay


Resentments have roots in expectations

Revenge is never a reason

Right to be wrong

Rules first

Shared expectations minimize conflicts

Tasks and Relationships

That’s the way it looks from here

The Potato Salad Solution

The Why and What of Positive Group Dynamics

Two Conditions for Conflict Resolution

Understanding first

What’s the problem?

When someone throws a brick at you

When to unpack conflict as a group

Win with grace