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Thanks for your helpful comment, Jim. Always appreciate your contributions.
I have found the enneagram to be helpful in understanding that others have as many strengths as weaknesses (the latter often being more visible in group situations). It recognizes nine basic personality types, how they are interrelated and how people tend to change, depending on whether they are feeling strong or weak, etc.
This website might help your readers find ways to use it in work situations: http://www.enneagraminstitute.com/practical.asp#.Ule6lne8c5A